Driver Help Centre
Learn more about Sherpa, what we deliver and what you can earn working with us.
Find out everything you need to sign up to drive with us.
Accounts, Payments and Performance
Read about earnings, performance and adjusting your account preferences.
On The Road
How to accept and deliver Sherpa orders, and where to get help
Having an issue with a delivery? You'll find the answers in here.
Safety and Compliance
All the legal stuff. It's important and we promise it isn't boring.
- What type of vehicle can I use?
- What are the Sherpa background checks?
- What are the requirements for driving with Sherpa?
- How does the warning system work?
- What happens if I need to return a delivery?
- The item quantity in the app doesn’t match the number of items given to me. What do I do?
- Contactless Delivery
- Alcohol Handling and Delivery
- What are the valid forms of ID in New Zealand?
- How do I check for item damages?