Can I accept deliveries outside of business hours or service areas?

  • Updated

If you see a delivery available outside our service area or hours, you are free to accept it. However please be sure that you can complete the delivery before the due time. 

Sherpa's service hours in New Zealand are 8.30am - 9.00pm. 

Sherpa's service area is a 15km radius for pickup and delivery as far as 40km. 

Please note Sherpa Support is only available during the above hours. Therefore if you have an urgent issue with a delivery you've accepted outside our service hours, there may not be anyone you can get in touch with. 

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