What do I do if the recipient is intoxicated?

  • Updated

Under the Sale and Supply of Alcohol Act 2012, it is illegal to provide alcohol to an already intoxicated person. This law applies to Sherpa drivers delivering alcohol to recipients, and therefore it is your responsibility to check for intoxication.

If you arrive and the person is noticeably intoxicated or you suspect intoxication, then you must under no circumstances leave the alcohol.

In this instance, politely refuse to deliver the order, say you are required by law to return the alcohol to the store and log a paid return delivery back to the store. 

Possible Signs of Intoxication



How Do I Refuse Delivery?
We must refuse service to any person:

  • Who looks under 25 and cannot provide ID
  • Whom we suspect is accepting liquor for a minor
  • Who appears to be intoxicated or disorderly


What to say?
I’m sorry, under New Zealand Alcohol law I cannot leave these products with you. Please speak with to arrange a refund or re-delivery at a later date.

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