How do Wait Time Fees work?

  • Updated

If you are made to wait at either the pick-up or drop off location while making a delivery with Sherpa, you will be reimbursed for this time. Wait time fees are calculated differently for single deliveries and runs. Here is a quick breakdown of how these are calculated based on both situations:


Single Delivery

You will be paid $3.00 (including GST) per 5 minutes you have to wait, after the initial first 10 minutes of waiting at either the pick-up or the delivery point.


As there are multiple deliveries in a run, the rules are a little different. 

If you have to wait at the pick-up location, you will be paid for the first 10 minutes for the first delivery, and 1 minute for every other delivery in the run. 

E.g. If there are 10 deliveries in the run, you will not be eligible for wait time fees until after 19 minutes (10mins for 1st delivery, 1 min for each of the 9 other jobs. 10+9 =19.)|

Please note that if there are multiple pick-ups from a single location, wait time fees only apply to a single order.

Where wait time applies to a delivery, wait time fees will automatically be applied within 48hrs of that delivery being completed.


Important: Our auto-calculations rely on your phone GPS services being on, and you staying in the same location while waiting. If you move away from the pickup address, wait time fees won’t apply.

If you believe you are entitled to a wait time fee but it has not appeared in your job history within that time, please use the form below to request a review with the following information.

  • Driver ID

  • Delivery ID

  • Detailed reason and information to support your request.

Our support team will review your request and get back to you with the outcome.


Share this article

Was this article helpful?

Need some help?

Reach out to our support team today, and we'll get back to you as soon as we can.

Get in touch