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  1. Sherpa Delivery New Zealand
  2. Delivery Support

Delivery Support

Having an issue with a delivery? You'll find the answers in here.

Vehicle Issues

  • I’m running late for a delivery. What should I do?
  • My car broke down. What do I do?
  • I was in an accident. What should I do?

General

  • Promoted article The item quantity in the app doesn’t match the number of items given to me. What do I do?
  • How do I manage my SMS Notifications?
  • How do I change my Contact Preference?
  • The item is bigger than expected or doesn’t fit in my vehicle. What should I do?
  • How do Wait Time Fees work?
  • I’ve arrived at a pickup or delivery location, no one is available, nor answering the phone. What should I do next?

See all 7 articles

Issue With a Sender or Recipient

  • Someone at a pickup or delivery location is aggressive or making me feel uncomfortable. What do I do?

Need some help?

Reach out to our support team today, and we'll get back to you as soon as we can.

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