Safety and Compliance

All the legal stuff. It's important and we promise it isn't boring.

Covid-19

• Contactless Delivery
• What does fully vaccinated mean?
• Do I need to wear a face covering or mask while delivering with Sherpa?

Alcohol Deliveries

• Alcohol Handling and Delivery
• What are the valid forms of ID in New Zealand?
• How do I effectively check a recipient’s ID?
• Can I deliver alcohol to a recipient with an expired ID?
• What do I do if the recipient is intoxicated?

Specified Recipients Deliveries

• The specified recipient isn't available. What should I do?

Fragile Deliveries

• How do I check for item damages?
• I’ve broken or damaged an item, what should I do?
• A delivery is marked as fragile. What can I do to avoid damages?
• How do I know if a delivery is fragile?

Heavy Item Deliveries

• How do I know which deliveries require a trolley?
• How do I safely deliver heavy items?
• How do I know if a delivery contains a heavy item?

General

• Can I bring my child(ren) with me when doing deliveries?
• What are food handling and safety requirements?
• How to safely carry and transport items?

Driver Safety and Fatigue Management

• I want to submit an incident report. How do I do that?
• What do I do if the recipient is aggressive or makes me feel uncomfortable?
• There is an unsafe situation at the delivery location (such as a dog). What do I do?
• Driver Health and Safety Guidelines
• Safe mobile phone use whilst delivering
• How do I manage driver fatigue whilst delivering?

Legal

• What is my legal status as a Sherpa driver?
• Subcontracting of delivery services
• Sherpa Contractor Agreement
• Sherpa Community Guidelines