Accounts, Payments and Performance

Read about earnings, performance and adjusting your account preferences.

My Account

• Notification Preferences
• I want to change my profile picture. How do I do that?
• How can I update my account information?
• When I log into my account I can’t access deliveries or any information. Why could that be?

Getting Paid

• Updating GST on Payment Summaries
• When do I get paid for my deliveries?
• I haven’t been paid the right amount. What should I do?
• How do I update my payment information?
• I’m registered for GST. What do I do?
• Does Sherpa pay for fuel, parking, fines, tolls, or ferries?

Driver Rating

• How does the driver rating system work?
• How do I improve my driver rating?
• What happens when I receive bad feedback?

Driver Warning System

• How does the warning system work?
• What is the Sherpa Driver Appeal Process? How do I appeal a Warning?
• If my account has been deactivated as a result of warnings. Can I ever drive with Sherpa again?

Partner Rewards

• Vineonline
• Z Business FAQ's
• Z Business

Promotions

• Refer a Friend